Evaluating the performance of strategic human resource management strategies in the tax affairs organization with emphasis on the general policies of the administrative system

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Document Type : Research/Original/Regular Article

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1 Ph.D. student of business management, Faculty of Economics and Management, lorestan University, khoramabad, Iran

2 associate professor, Department of Management, Faculty of Economics and Management, lorestan University, khoramabad, Iran

10.30507/jmsp.2023.394649.2567

Abstract

Tax Affairs Organization as a governance organization; For its development, growth and sustainability, it needs an effective performance evaluation system in which it can evaluate the efficiency and effectiveness of its organization's programs, process and human resources.

The purpose of this research is to evaluate the effectiveness of strategic human resource management strategies in the Tax Affairs Organization with an emphasis on the general policies of the administrative system. Based on this, the dimensions of the four paternal, committed, contractual and secondary strategies were evaluated by balanced scorecard approaches (Financial approach, customer approach, growth and learning approach, internal processes approach) based on experts' opinions and questionnaires. The ranking was done using ANP technique and Superdecision and Excel software, and the results showed that the secondary strategy with a weight of 0.3197 and the financial approach with a weight of 0.57 have the highest priority and importance in the Tax Administration for the strategic management of human resources.

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