نوع مقاله : گردآوری و مروری
1 استادیار، مهندسی صنایع، دانشگاه سمنان، سمنان، ایران
2 کارشناس ارشد، مدیریت اجرایی، دانشگاه سمنان، سمنان، ایران
عنوان مقاله [English]
Iran's banking system nowadays, is facing new challenges in joining the World Trade Organization (WTO), i.e. foreign banks and private banks entering the system and rises in financial and credit institute's activities. On the other hand, following the implementation of administrative system general policies, the banking system will also conform to it. In this paper, in order to rank the banks, several indexes are determined. The ranking provides a competitive environment for the banks to implement these policies properly. The indexes are defined according to recent researches in foreign countries and indexes of Balanced Scorecard method and corporate social responsibility attributes are considered. After identifying 6 main criteria and 25 sub criteria their weights are determined by the Analytical Hierarchy process (AHP) based on a sample of 8 experts. Thereafter, the score of each bank in each sub criteria is identified by use of financial information of the considered banks, experts and banks customers. Finally, the considered banks are prioritized using Fuzzy TOPISIS method. Results show financial aspect with a weight equal to 22 percent and social aspect with a weight equal to 16 percent are the most and less important, correspondingly. in sub-indexes, a return of investment with the weight of 0.096, reducing the operation cycle time with the weight of 0.094, net income ratio with the weight of 0.079 and less energy consumption with the weight of 0.073 are the most the most important, respectively.