عنوان مقاله [English]
Living in today's world with the appearance of communication and information technology caused the development of competitive advantage and in the meantime the Electronic Government is the most striking example of it from which the state institutions and organizations are going to use in order to facilitate the services and obtain the customer's satisfaction.
In spite of the entire endeavor made to implement the Electronic Government in recent years, the complete establishment of it has faced many challenges and obstacles.
This survey has been done to identify the obstacles of the establishment of the Electronic Government in Tehran municipality in which after assessing the theoretical basis of survey, ten effective factors (from past researches) in different organizations have been identified and evaluated in Tehran Municipality.
Present research is semi-exploratory and without assumption.
The questionnaire designed according to ten questions of the survey and distributed among the personnel of Tehran Municipality and the examination of the model has done by SPSS and AMOS software (kolmogorov-smirnov, confirmatory factor analysis and T-Test).
The results confirm the effects of all these ten factors included: human factors, management factors, environmental, financial, social, cultural, organizational, security, technical and political factors. The results show that these 10 factors are the most important and powerful obstacles in establishment of the Electronic Government in Tehran Municipality.